Question 1

How do I keep my Jewellery clean?

Accepted Answer

To protect it and contribute to its longevity, we suggest that you store your jewellery separately and in its original packaging as metals and stones can scratch when they come into contact with each other.
 
Silver jewellery does tarnish but can be easily cleaned with 'silver dip' which removes any tarnish instantly.  After using silver dip, it is important that you thoroughly rinse your jewellery with hot water and a mild detergent, followed by a further rinse in hot water.
 
Gold, palladium and platinum jewellery can be cleaned with hot water, a mild detergent and a soft bristled toothbrush to help clean around stones.  It is important that you thoroughly rinse your jewellery after cleaning with hot water.  
 
For a thorough clean, we offer a cleaning service for you to use as regularly as you wish.
 
Contact us for more information about this.

Question 2

Can I wear silver next to a gold ring?

Accepted Answer

Neighbouring pieces of jewellery of differing metal, eg. Silver ring next to gold ring, will wear at different rates, so it is advised to keep pieces of the same metal together to avoid excessive wear on the softer items.

Question 3

If I buy a present for someone and it doesn’t fit, can I return it?"

Accepted Answer

Items may be returned for a full refund within 7 working days of purchase, unworn and as new. A suitable alternative will be offer at this time but if this cannot be found, a refund will be given. After these 7 working days a credit note for the value of the piece but not postage will be given. Pieces made specifically to commission cannot be returned due to their individual nature. Infinity Fine Jewellery also sells vouchers; which you may like to consider if you are unsure of your purchase.

Question 4

Can I have a piece of jewellery boxed and delivered as a gift to a recipient?

Accepted Answer

Yes, absolutely, we can work with you on this, please contact us to discuss further.

Question 5

How do I get an item customised?

Accepted Answer

Please email Jb@infinityfinejewellery.com to discuss any variations or special requests such as engraving, stone setting etc.

Question 6

How do I find out the correct ring/bracelet size?

Accepted Answer

By far the most accurate way would be to visit us in store to have your measurement taken. We can also take a measurement off an existing ring or bracelet if it is for the same finger and it is not in anyway misshapen (this can give an inaccurate measurement). 
The most common ring sizes are L - N, (L is the smallest).

Question 7

Can I place and order without visiting the shop?

Accepted Answer

Yes, we are currently working hard behind the scenes to create an online store. In the meantime, please contact us, we can send you options of stock etc and work with you (remotely) to find the perfect piece for you or a recipient.

Question 8

Can you re-model existing jewellery?

Accepted Answer

Yes!  There are so many possibilities here, we’d love to help so please make an appointment to see us.

Question 9

Which brands does your shop stock?

Accepted Answer

We have branded jewellery and watches available in store. Please find a list of our suppliers here on our website.

Question 10

Can I reserve an item to pick up and pay for it in store?

Accepted Answer

Yes, please contact us directly to arrange Jb@infinityfinejewellery.com.

Question 11

Do you sell gift cards?

Accepted Answer

Yes we do. Available in any amount, we work with you to ensure beautiful presentation and personalisation.

Question 12

Do you offer a bespoke service?

Accepted Answer

Yes. Our bespoke service provides personal consultation in a beautiful, comfortable space to create one-off pieces of jewellery that are beyond your expectations.

Question 13

What if I need my jewellery repaired?

Accepted Answer

Don’t panic, we offer a wonderful repair service. Please contact us to discuss this further.

Question 14

Want to become a stockist?

Accepted Answer

We love to work with independent stores and boutiques. If you would like to to work with us, please get in touch Jb@infinityfinejewellery.com.

Question 15

What would be the best carat gold to use for my wedding ring?

Accepted Answer

A high carat like 18ct would be our recommendation, as it will last the longest and wear the best. The lower carats will still last a long time but are likely to show wear a bit faster. Platinum is also a great option as is it a strong long-lasting metals, whereas silver is not recommended for wedding jewellery.

Question 16

Is a diamond a good investment?

Accepted Answer

The answer depends on whether you are investing in the diamond itself, or in what a diamond represents. Diamond prices have been steadily increasing for the past 20 years, and diamonds tend to hold their value. Given this, it is extremely unlikely that diamonds will ever entirely lose their value.

Question 17

Can I return earrings?

Accepted Answer

Earrings may only be returned if the seal is unbroken (unless in the unlikely event they are faulty).

Question 18

Will my jewellery be hallmarked?

Accepted Answer

All pieces of jewellery will carry a British hallmark, unless the item being silver and weighing less than the exemption weight of 7.78grams.

Question 19

Which payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, money  transfer, cheque and cash!!  We are working hard to bring you interest free credit on items over £500! Watch this space.

Question 20

Can I combine two or more different metals in a design?

Accepted Answer

Yes many designs today, see a combination of precious metals. Gold and Platinum have been used together for centuries, our in house team will guide you to the perfect combination!

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